Evaluating trust among ‘digital natives’

Today’s youth are the first generation who have never known a world without the internet. Therefore, realizing they are not necessarily more web savvy than others can be surprising. According to a new study released by Northwestern University, this is indeed the case: many young adults rely on the prominence of web search rankings to determine whether they should access content, rather than evaluating the actual website’s features. Overall, web search and brand recognition play a prominent role when young adults evaluate online news and information.
The quantitative and qualitative study examined the behaviours of 1,600 first-year U.S. university students, most ranging from 18 to 19 years of age. It looked at the factors involved when web users decide whether they should trust what they are reading online.
For many young adults, searching online is just as important as verifying websites when assessing the credibility of online information.
“To complete many of the assigned tasks, students often turned to a particular search engine as their first step. When using a search engine, many students clicked on the first search result. Over a quarter of respondents mentioned that they chose a Web site because the search engine had returned that site as the first result suggesting considerable trust in these services. In some cases, the respondent regarded the search engine as the relevant entity for which to evaluate trustworthiness, rather than the Web site that contained the information.”
What is more, when asked where they look for current events and information, young adults often rely on offline and online brands to assess the quality of news and information they are consuming.
“We found that mentions of corporate brands dominated students’ reported habits, with 63% of all respondents mentioning a corporate brand as part of their routine search behavior. Nineteen percent of participants mentioned the Google brand as part of a routine.”
More: Trust Online: Young Adults’ Evaluation of Web Content
Flickr photo: decembercrimson



